Privacy Policy

1. Information We Collect

We collect personal information when you interact with us – including when you submit a contact or booking enquiry form, make a reservation, or sign up for our newsletter. The information we may collect includes:

• Full name
• Email address
• Phone number
• Postal address (for billing purposes)
• Payment information (processed securely via our booking platform)
• Stay preferences and special requests
• IP address and browser data (collected automatically via cookies)

2. How We Use Your Information

We use the personal information we collect to:

• Process and confirm your accommodation booking
• Respond to enquiries and provide customer support
• Send booking confirmations and pre-arrival information
• Contact you regarding your upcoming or past stay
• Send marketing communications (only with your consent)
• Improve our website and services using aggregated analytics data
• Comply with legal and regulatory obligations

3. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. We use Google Analytics to collect anonymised data about website traffic, page views, and user behaviour. This information is aggregated and does not personally identify you.

You can control cookies through your browser settings at any time. Disabling cookies may affect certain functionality on our website.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business – such as our booking platform provider (Nightsbridge) and payment processors – but only to the extent necessary to fulfil the service.

We may also disclose your information where required by law or to protect the rights, property, or safety of Aquarius Luxury Suites, our guests, or others.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Booking records are generally retained for a minimum of five years in line with South African tax regulations.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and payment processing is handled by PCI-DSS compliant providers.

7. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Object to the processing of your personal information
• Withdraw consent for marketing communications at any time

8. Contact Us

For any privacy-related enquiries, to exercise your rights, or to report a concern, please contact us: